Frequently Asked Questions

The following is some of the most frequently asked questions. If you cannot find the answer to the question you are looking for, please contact us at 480.994.3380.

What is your turn-around time?

For standard printing projects on high quality stock that is available in house, We average a 2-day (M-F) turn-around time for quantities of 5,000 or more and up to 7 days for quantities of 1,000, based on final print approval. It is important to remember that if you are placing an order after 5 p.m. on a standard business day, it will not be processed until the following day. For custom projects or unusually large quantities, printing may take longer. If you have questions about turn-around time, contact our staff at 800-836-2993.

How do I find out what your prices are?

For standard products, click on the view products button at the top of the page and then select the product that you want on the next page. For custom projects that involve special services, call us toll free at 800.836.2993.

What types of files will you accept onlie?

We currently accept jpeg, pdf, eps and tiff files in CMYK format. Files can be uploaded directly from your computer, but it is important for you to verify that there are no errors in your files. If you have questions about how to submit files, view our Submission Guidelines page.

Do I need to have "bleeds" around my artwork?

Please refer to our Submission Guidelines page for detailed information on how to set up your files.

What about borders on my artwork?

If the art contains borders, they should be 1/4" wide on all sides to create an even appearance. As per the previous question, bleeds are always recommended and, with borders, you must add a 1/8" bleed on each side of your artwork. For more information, check out Submission Guidelines.

Can I submit images to you separately?

We do not normally accept images separately, unless you are working directly with our graphic design team to assist with your project. Therefore, if you are submitting an artwork file, it should include all the images you desire and make certain that you save your files correctly so that the images do not drop out. Once again, it is important to understand the software program you are using: In Illustrator, using TIF files to place the image, you then embed the images to an EPS or PDF file. In Photoshop, you should flatten the layers before saving, to keep images and text in place.

I am local. Can I pick up my order?

Yes, if you are local, you can pick up your order when it is complete. You will see the option during checkout.

I don't see the exact product I am looking for. Can you still print for me?

Yes, even though you may not see an exact product you are looking for, you can contact us and we would be more that happy to assist you.

How do I cancel my order?

If you have already checked out, you will need to contact us in order to cancel your order. If your order is already in production, it cannot be canceled. Cancelations are subject to a $25.00 cancelation fee.

I placed an order and did not receive an email when it was completed.

Please log into your account and make sure that the correct email address is listed. Another reason could be due to either the email being sent to your SPAM or Junk Mail box.

Why is the color of the finished product different from what I saw on my monitor?

One reason could be that the file submitted is in RGB instead of CMYK. All print files MUST be submitted in CMYK format. Another reason for this is that your monitor is showing you the wrong color tones. Since every monitor is different, it is best to make sure you are going by your CMYK color mixture and not what you see on your screen.

The image quality of my product is blurry.

The print quality of your product will be just as good as the photo or image used in your piece. For printing, your DPI should not be any lower that 300dpi. Any images used in your piece will also need to be at 300dpi as well. Increasing the dimensions of a photo or image used can also cause blurry prints. It is always best to have a 300dpi image at the size you are wanting or larger.